Hazelnut Macchiato Petite Tin Candle

Special Orders 

To allow our store to offer the most options as possible we partner with some of our key vendors to allow for Special Orders. Special Orders consist of merchandise that we do not stock or is currently back ordered with the vendor and Special Orders either ship directly from the vendor or they're shipped to us upon purchase and we ship directly to the customer. 

Any items purchased from specific brands (listed below) OR have a special order variant are considered FINAL SALE and cannot be cancelled or exchanged for any reason per vendor policies.

Because of this process, ALL special orders take additional time to ship. If your order contains BOTH in-stock and special order variants your order will ship complete unless additional shipping is paid to split the order and ship separately.

Special Order Vendors

Annie Selke, Dash & Albert, Pine Cone Hill, Julie Vos, Juliska, Oh My Mahjong, VIETRI, Bodrum, Mackenzie Childs, Casafina, Costa Nova, Mottahedeh, Estelle Colored Glass, John Robshaw, Banwood, and Simon Pearce. 

How do I tell if it's a special order?

Most of the brands above will have 2-3 variant options. Single means IN-STOCK at our store and ready to ship. Anything sold in sets or via Special Order variant means it will need to be ordered from the vendor.

Shipping & Exchanges

Orders are processed within 3-5 business days, Tuesday-Friday. Please note during our busy season, October-December and during any special sale events orders will take additional time to process. Processing means prepare for shipment & does NOT include the actual time of shipping transit.

Once items are prepared/processed for shipment, standard shipping in the continental US takes 2-7 business days in transit. Most items are shipped from Atlanta, Georgia.

In-store pick up is also available. Choose in-store pick up option  at checkout and you'll receive an email once your oder is ready for pick up.  

We do thoroughly inspect all shipments before sending them off, but damages can sometimes occur. We ask that you inspect your pieces immediately upon receipt and notify us of any damage asap so we can take the appropriate measure to rectify the situation. Please also take pictures of the box and any damages that may have occurred. Damages must be reported within 10 days of receipt be eligible for refund or replacement. 

If you have questions about shipping, delivery or returns for exchange, please see our Shipping & Returns page for our full policy, call our Customer Care team at 404.905.9285 or email us at welcomebywom@gmail.com

#howWOMgiftsit coming soon